Once you understand the engineering behind the Sewer Skewer, you can more understand why yours may not be working. The sewer skewer is made of copper which is an excellent conductor of heat and electricity. It conducts the warm sewer gas from down deep in your sewer vent pipe up to the top of your sewer vent pipe which then will melt off your ice plug on top of your sewer vent. Use an extension. If your attic sewer vent pipe is too cold your sewer gas will not be warm enough to get to the top of your sewer vent and melt off the ice. A solution would be to insulate the sewer vent pipe inside your attic. The farther you can extend the sewer skewer down your sewer vent pipe the warmer sewer gas you will find. Which then can be drawn to the top of the sewer vent pipe and melt off the ice plug. Attics that are well ventilated will have cold sewer vent pipes. Then these sewer vent pipes, really need to be insulated for the sewer skewer to work properly. Customers have told me they have successfully used the sewer skewer for rooftop furnace vents and radon vents. NOTE: You will need to do this at your own risk. Because the Sewer Skewer was only designed for sewer vents. But know that it is copper, and it will not melt.

Most orders are processed and put into the works within 24 hours. And within 3-5 business days during peak holiday season. From there, it's all up to USPS... If any problems arise, we’ll get a hold of you within that timeframe and let you know.

We’ll send you an order confirmation email immediately upon your order being received, as well as a shipping confirmation email (complete with USPS tracking information) when your products have shipped.

Within 1 hour of ordering, changes and/or modifications shouldn’t be a problem. Past 1 hour, we may not be able to modify or change your order. Yes, sometimes your orders get in the mail within 1 hour of you placing your order :)

We gladly accept major credit cards such as Visa, MasterCard, Discover, and American Express. We also accept Apple Pay and Google Pay.

Plan on 5-7 business days from the time we receive your order to the time we ship it to your desired destination. Outside of the continental US, including Alaska and Hawaii may take slightly longer.

We ship all orders USPS or UPS. Orders leave our building within 1-3 business days, and within 5-7 business days during peak holiday season. From there, it's all up to USPS or UPS...

USA orders = $15 flat rate shipping

Canada orders = Calculated live rates at checkout

Right now, we only ship to the US and Canada. We will let you all know if that changes.

Of course we will. Simply enter a different shipping address in the checkout from the correct billing address listed on your credit card account. We do not ship any order without proper billing information. If your billing information does not match your billing address, we will contact you to sort it out.

RETURNS

Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition, is damaged or missing parts for reasons not due to our errorAny item that is returned more than 30 days after deliveryREFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at lvillella@aol.com.

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at lvillella@aol.com and send your item to: 24640 Labrador Beach Rd. Pelican Rapids Minnesota US 56572.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING

To return your product, you should mail your product to:

Villella Products LLC
24640 Labrador Beach Rd.
Pelican Rapids, MN 56572

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.